AML Policy

1. Purpose

Rocky Casino is committed to preventing money laundering and the misuse of payment methods on our platform. Our aim is to reliably confirm the identity of every customer and make sure the payment methods used on an account genuinely belong to that customer.

2. Licensing Framework

Rocky Casino is registered in the Republic of Cyprus, with its principal place of business in Nicosia. Gambling services are provided by our parent company, registered in Curaçao, under an eGaming Licence authorised and regulated by the Government of Curaçao, with account activity certified through GCB. Our verification and monitoring procedures are built around that licensing framework.

3. What Counts as Money Laundering

Money laundering covers converting, transferring, concealing, or otherwise using funds known to come from criminal activity, in order to disguise their origin or help someone avoid the legal consequences of their actions. Our checks are designed to catch this at the account and transaction level.

4. Identity Verification

Account checks typically begin at your first withdrawal request, when our Risk Department may ask for supporting documents. Depending on your account, this can include:

• A colour copy of your passport or ID.
• A copy of the card used to deposit, with the middle digits and CVV covered.
• A bank statement showing your IBAN and BIC.
• An e-wallet screenshot.
• A utility bill no older than three months.

Documents can be submitted through the website or sent to our KYC team by email, within 30 calendar days of your withdrawal request. Unverified accounts risk forfeited funds and permanent closure. See our KYC & Verification page for full detail.

5. Transaction Monitoring

Deposits and withdrawals are monitored on an ongoing basis for unusual or suspicious patterns, combining automated checks with manual review. Withdrawal requests are handled by our financial department Monday to Friday, 08:00 to 16:00 GMT, once identity checks are complete, and up to three requests can be processed at once.

6. Reporting

Where the legitimate source of funds cannot be established, the transaction is reviewed internally. Depending on the outcome, this can lead to a report to the relevant authority and, where necessary, the closure of the account in question.

7. Data Handling

Information collected for verification and monitoring purposes is treated as confidential and is not sold to third parties. It is shared only where required by law or necessary to prevent money laundering.

8. Contact

Questions or concerns about this AML policy can be sent to support@rocky-casino.uk, or via Live Chat, available 24/7.

This page summarises our AML policy in plain language for players.