Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of Rocky Casino and all related services. By registering an account or otherwise using the site, you agree to these Terms. If you do not agree, please do not use the service.

2. Eligibility

• You are at least 18 years old, or the minimum legal age in your jurisdiction, whichever is higher.
• Gambling is legal in the jurisdiction where you reside – it's your responsibility to check this before registering.
• You are not currently self-excluded from Rocky Casino or, to your knowledge, from other licensed operators.
• You are the authorised holder of any payment method you use on the site.
• You are acting on your own behalf as a private individual, not on behalf of a third party or for commercial purposes.

3. Registration

To open an account, select Sign Up and provide your name, surname, date of birth, address, phone number, and email. Opening an account is at our discretion. Only one account is permitted per person, household, payment method, or shared device; linked duplicate accounts may be closed, with bonuses and winnings forfeited. Keep your contact details accurate and up to date, keep your password confidential, and let us know promptly if you suspect unauthorised use of your account.

4. Your Account

Returning players use Log In from the same button in the top right of the site. We don't extend credit for use of the service. An account may be suspended or closed if we suspect a breach of these Terms; in that case, pending bets may be voided and balances withheld pending review.

5. Deposits and Bonuses

Deposits are made through the Cashier using Bank Transfers, Interac, Mastercard, MiFinity, Paysafecard, Skrill, or Bitcoin, from a minimum of €20 for bonus-qualifying deposits. Only one bonus can be active on an account at a time. Wagering requirements typically run 30x for deposit bonuses and 5x–10x for cashback, with activation required within two to three days of crediting; Live Dealer games, Table games, and Jackpots don't count toward wagering. Full conditions for each promotion sit on our Bonus Terms page.

6. Withdrawals

• Withdrawal requests go out through the same method used to deposit, up to three at once.
• Requests are handled by our financial department Monday to Friday, 08:00 to 16:00 GMT, once identity checks are complete.
• A commission of up to 10% may apply if a withdrawal is requested before your account has wagered three times the deposit.

7. Verification

Account checks typically begin at your first withdrawal request, when our Risk Department may ask for supporting documents – for example a colour copy of your passport or ID, a copy of the card used to deposit with the middle digits and CVV covered, a bank statement, an e-wallet screenshot, or a recent utility bill. Documents should reach us within 30 calendar days of your withdrawal request; unverified accounts risk forfeited funds and permanent closure. See our KYC & Verification page for full detail.

8. Mobile Play

Rocky Casino runs through your phone, tablet, or desktop browser, with the same account, games, and Cashier throughout. There is no separate app to download.

9. Payment Processing

We are not a financial institution and rely on third-party payment providers to process cards and other payment methods. Chargebacks made without a valid reason are not permitted, and related winnings may be withheld. Transactions may be reviewed to prevent money laundering, and suspicious activity may be reported to the relevant authorities.

10. Fraud and Misuse

If we suspect fraud, collusion, or manipulation of games or promotions, we may withhold payouts and pursue civil or criminal action where warranted.

11. Underage Play

If an account is found to have been used by someone under 18, it will be closed. Winnings from that period are forfeited; deposited funds, less any transaction fees, may be returned.

12. Responsible Gambling

Gambling is entertainment, not a way to earn money or recover losses. Tools including Take a Break and a Reality Check timer are available from My Account, then Settings, and self-exclusion can be requested by emailing our support team. See our Responsible Gambling page for full detail.

13. Intellectual Property

All rights in the website, its underlying technology, and its branding belong to Rocky Casino or its licensors. Unauthorised use of our name, logo, or content may result in legal action.

14. About Rocky Casino

Rocky Casino is registered in the Republic of Cyprus, with its principal place of business in Nicosia, and gambling services are provided by our parent company, registered in Curaçao. Our licence is an eGaming Licence, authorised and regulated by the Government of Curaçao, with account activity certified through GCB. These Terms are governed by that licensing framework; if any provision is found unenforceable, the remaining provisions stay in effect.

15. Contact

Questions about these Terms can be sent to support@rocky-casino.uk, or via Live Chat, available 24/7.

This page is a summary for players and does not replace legal advice; it reflects the operator's underlying terms in shortened form.