KYC & Verification

1. Why We Verify Accounts

Rocky Casino follows a "Know Your Customer" (KYC) approach to confirm the identity of our players and protect the platform from fraud and money laundering. While identity checks are outstanding, deposits, withdrawals, or account access may be limited.

2. When Verification Happens

Account checks typically begin at your first withdrawal request, when our Risk Department may ask for supporting documents. Verification can also be requested at any other point during the account relationship, for example if transaction patterns look unusual.

3. Documents We May Ask For

• A colour copy of your passport or ID.
• A copy of the card used to deposit, with the middle digits and CVV covered.
• A bank statement showing your IBAN and BIC.
• An e-wallet screenshot.
• A utility bill no older than three months.

Which of these we ask for depends on how you deposit and withdraw, and on your account's risk profile.

4. How to Submit Documents

Documents can be submitted through the website or sent to our KYC team by email, within 30 calendar days of your withdrawal request. Once everything required is received, our Risk Department reviews it and your account is cleared for withdrawal. Unverified accounts risk forfeited funds and permanent closure.

5. If Your Details Change

If your contact details change after registration, let our support team know so that future verification checks and withdrawals stay straightforward.

6. Data Handling

Documents submitted for verification are treated as confidential and used only to confirm your identity and meet our legal obligations. They are not sold to third parties.

7. Contact

Questions about the verification process can be sent to support@rocky-casino.uk, or via Live Chat, available 24/7.

This page describes our KYC process in simplified form; exact requirements can vary case by case.